Frequently Asked Questions
Everything you need to know about shopping with Kai Collective.
What is your shipping policy?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and chosen shipping method.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey.
What is your return and exchange policy?
We accept returns and exchanges on unworn items with original tags attached within 14 days of delivery. Please note that certain sale items and accessories may be final sale.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options such as Klarna and Clearpay.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our unique designs may vary in fit depending on the fabric.
Do you restock sold-out items?
To maintain exclusivity and reduce waste, many of our pieces are limited edition. However, you can sign up for 'Back in Stock' notifications on the product page to be alerted if an item returns.